Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to www.uaeproducthub.com.
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Pre Sale Questions
1. What types of products do you offer?
We offer a wide variety of electronic products and accessories across multiple categories, including Phones & Telecommunications, Computers, Consumer Electronics, Smart Home Appliances, Cameras, Video Games, and much more.
2. Where do you ship to?
We ship to all locations within the UAE. For international shipping, please contact our customer support team for more details.
3. How long does shipping take?
Delivery within the UAE typically takes 3-9 business days. International shipping times may vary depending on the destination. You will receive a tracking number once your order has been shipped.
4. What is your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, you may return it within 30 days of receiving the item, provided it is in its original condition and packaging. Please visit our Returns & Refunds page for more details.
5. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package on our Order Tracker page.
6. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and UAE-specific payment options. Our checkout process is secure and encrypted to ensure your safety.
7. Do you offer warranties on your products?
Yes, many of our products come with manufacturer warranties. Warranty details can be found on the individual product pages. If you have any issues, please contact our customer support team.
8. Can I change or cancel my order after it’s been placed?
If you need to modify or cancel your order, please contact our customer support team as soon as possible. Changes or cancellations can only be made before the item has been shipped.
9. How can I contact customer support?
You can reach our customer support team via email at support@uaeproducthub.com or by phone at +971565992192 during our business hours, Saturday to Thursday from 9 AM to 6 PM GST.
10. Do you have a physical store?
Currently, we operate solely as an online store, which allows us to offer a broader range of products at competitive prices. However, we are always available to assist you with your orders through our website or customer support channels.